Help Me Write, like other text generators, can make slip-ups around gender. Google has built a formidable complaint machine-an aspect of Duet that will probably spur companies to use generative AI to defend themselves. Note to a veterinarian asking for a doggy doctor’s note? Got it. Complaint to a shoe maker for soles wearing out too fast? On point. Complaint to consumer protection regulators about event ticketing technology? No problem. Pichai’s demonstration at Google’s I/O conference last week featured the writing of a formal refund request to an airline, and I found Duet in Gmail a skilled grumbler. “We're effectively building with our customers” in real time, she says. Google is trying to figure out how to educate users on tricks like that. (So far, neither has replied.)īehr says I could have asked for a loose and informal tone in my prompt to the AI writer. My partner shrieked in horror when she saw I had sent one of Duet’s drafts to two friends, with only light edits, to see their response. The text generator showed little appreciation for how I or anyone else communicates informally. The AI-made messages were devoid of my hallmark sentences lacking a verb or starting with “Just,” and they included nary a single emoji □. Duet suggested some points I might not have thought to include: “We want you to feel free to be as creative as you want with your roast.” But the overall output resembled something sent by corporate HR and legal departments. Now that I was in Gmail, I sought help writing emails to guests who were scheduled to participate in the wedding welcome event. The two products have separate teams testing and setting Duet’s boundaries. Behr says that happened because Gmail’s version of the feature is tuned to be less formal than the one in Google Docs, which is more likely to be used in workplaces or schools.
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